• Balancing the accounts from day shift. • Managing front desk activity and handling guest check-ins and check-outs • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference • Handling customer requests and complaints and directing other employees or departments accordingly • Creating invoices, bills and checks for vendors, employees and contractors • Managing and updating all official documentation pertaining to the role • Ensuring that all end-of-day activities have been successfully executed by employees in all departments • Answering calls and queries related to potential booking
#RosaMalacca, awarded Guest Review Award 2017 from Booking.com, 2018 BCI Asia Merit Interior Design Award, China Preferred Hotel Award and Agoda Gold Circle Awards for Lifestyle Hotel and 2018 TripAdvisor Excellence Certificate.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
